Terms and Conditions
The owner of the Kaleidoglow online store (hereinafter referred to as the Online Store) is OÜ Reval STC (registry code 11281924), located at Türi tn 7/1, Kesklinna district, 11314 Tallinn, Harju County, Estonia.
Validity of the Sales Agreement, Product and Price Information
These Terms and Conditions apply to purchases of goods from the Online Store.
The prices of products sold in the Online Store are displayed next to the respective products. Delivery charges are added to the product price. All prices in the Online Store are in euros.
Delivery charges depend on the buyer’s location and the chosen delivery method. The delivery fee is displayed to the buyer during checkout.
Product information is provided directly alongside each product in the Online Store.
Placing an Order
To order goods, the desired products must be added to the shopping cart. To complete the order, the required fields must be filled in and a suitable delivery method selected. The total amount payable will then be displayed, and payment can be made securely using the following payment methods:
- Estonian bank payments
- Finnish bank payments
- Latvian bank payments
- Lithuanian bank payments
- Visa/Mastercard payments
- Apple Pay and Google Pay
Please note: When paying via a bank link, make sure to click the “Return to Merchant” button on the bank’s website.
Payments are processed by Maksekeskus AS . Payments are made outside the Online Store in a secure environment – via the respective bank’s secure environment when using a bank link, and via Maksekeskus AS’s secure environment when paying by credit card. The seller does not have access to the customer’s bank or credit card details.
The sales agreement enters into force once the payment due has been received in the Online Store’s bank account.
The owner of the Online Store is the data controller of personal data and transfers the personal data necessary for processing payments to the authorised data processor, Maksekeskus AS.
If the ordered goods cannot be delivered due to the product being out of stock or for any other reason, the buyer will be notified as soon as possible and the amount paid (including delivery costs) will be refunded without delay, but no later than 14 days after the notification has been sent.
Delivery
Goods are shipped to all European Union Member States.
The buyer can choose from the following delivery methods:
- Omniva parcel locker
- Smartpost parcel locker
- Venipak parcel locker
- Courier service
The buyer is responsible for the delivery costs, which are displayed alongside the available delivery methods.
Shipments within Estonia generally arrive at the destination specified by the buyer within 1–3 working days from the date the sales agreement enters into force.
Deliveries outside Estonia generally take 5–10 calendar days.
In exceptional circumstances, delivery may take up to 45 calendar days.
Right of Withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded through the online store within 14 days. The withdrawal form can be found via this link. You don’t need to sign in to submit a form.
The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day right of withdrawal, the ordered goods must not be used in any way other than what is necessary to establish their nature, characteristics, and functioning, in the same manner as would be permitted when testing the goods in a physical store.
If the goods have been used for purposes beyond what is necessary to establish their nature, characteristics, and functioning, or show signs of use or wear, the Online Store has the right to reduce the refund in proportion to the decrease in the value of the goods.
To request a return, please contact us by email at info@kaleidoglow.eu. We will contact you with further instructions.
When returning goods, the following conditions must be met:
- The returned goods must be in their original manufacturer’s packaging and in good condition (this requirement does not apply when returning a defective product).
- The product must be undamaged.
- The goods must be unused and retain their original commercial appearance, including undamaged labels, intact protective films, etc. (this requirement does not apply when returning a defective product).
- The returned goods must constitute the same set as originally received by the buyer.
- The returned goods must be placed in additional protective packaging for transportation, such as a box or envelope.
Please note that due to the nature of certain products, we do not accept returns of items such as lingerie, stockings, cosmetics, opened sex toys, and other intimate products.
If you have any questions or concerns regarding these products, please feel free to contact us.
The buyer is responsible for the costs of returning goods, except where the reason for the return is that the product does not correspond to what was ordered (e.g. an incorrect or defective product).
Upon receiving the returned goods, the Online Store will refund all payments received from the buyer under the contract without delay, but no later than 14 days after receiving the withdrawal notice.
The Online Store may withhold the refund until it has received the goods covered by the contract or until the buyer has provided proof that the goods have been sent back, whichever occurs first.
If the buyer has explicitly chosen a delivery method other than the least expensive standard delivery method offered by the Online Store, the Online Store is not required to reimburse the buyer for any additional costs exceeding those associated with the standard delivery method.
The Online Store has the right to withdraw from the sales transaction and demand the return of the goods if the product price displayed in the Online Store was significantly below the market price due to an error.
Right to Submit a Complaint
The Online Store is liable for any non-conformity or defect in goods sold to the buyer that existed at the time of delivery and becomes apparent within two years from the date the goods were delivered to the buyer.
During the first year following delivery, it is presumed that any defect existed at the time of delivery. The Online Store is responsible for proving otherwise.
If a defect becomes apparent, the buyer has the right to contact the Online Store within two months at the latest by sending an email to info@kaleidoglow.eu.
The Online Store is not liable for defects that arise after the goods have been delivered to the buyer.
If goods purchased from the Online Store have defects for which the Online Store is liable, the Online Store will repair or replace the defective goods. If repair or replacement is not possible, the Online Store will refund all payments made under the sales agreement.
The Online Store will respond to consumer complaints in writing or in a format that allows written reproduction within 15 days.
Direct Marketing and Processing of Personal Data
The Online Store uses the personal data provided by the buyer solely for processing orders and delivering goods to the buyer.
The Online Store shares personal data with delivery service providers for the purpose of delivering the goods.
The Online Store sends newsletters and promotional offers to the buyer’s email address only if the buyer has expressed their consent by entering their email address on the website and indicating their wish to receive direct marketing communications.
The buyer may unsubscribe from promotional emails and newsletters at any time by notifying us by email or following the instructions provided in the promotional email.
Dispute Resolution
If the buyer has any complaints regarding the Online Store, they must be sent to info@kaleidoglow.eu.
If the buyer and the Online Store are unable to resolve a dispute through mutual agreement, the buyer may contact the Consumer Disputes Committee.
The procedural rules and submission form are available here .
The Consumer Disputes Committee is competent to resolve disputes arising from contracts concluded between the buyer and the Online Store. The review of a consumer complaint by the Committee is free of charge.
The buyer may also turn to the European Union’s Online Dispute Resolution platform .