{"id":15852,"date":"2023-10-13T03:03:35","date_gmt":"2023-10-13T00:03:35","guid":{"rendered":"https:\/\/kaleidoglow.eu\/faq\/"},"modified":"2026-06-17T11:46:15","modified_gmt":"2026-06-17T08:46:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/kaleidoglow.eu\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\"KaleidoGlow\"\n\t\t\t<\/div>\n\t\t\t<\/a>\n\t\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n <\/div>\n \n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\"KaleidoGlow\"\n\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/a>\n\t\n\n\n\n\n\n <\/div>\n \n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n Is shipping discreet?<\/a>\n <\/div>\n

Shipping boxes don’t have any logos, product names or anything else that shows what’s in the box<\/p>\n<\/div>\n <\/div>\n

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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n Can I return products?<\/a>\n <\/div>\n

Intimacy products and lingerie can’t be returned due to health and hygiene reasons. This includes toys, lingerie, cosmetics, lubes etc. <\/p>\n<\/div>\n <\/div>\n

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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n Can I cancel my order?<\/a>\n <\/div>\n

If the order has not yet been shipped, you can cancel it and the money will be refunded to the account from which the payment was made.<\/p>\n<\/div>\n <\/div>\n

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\n \n <\/i><\/span>\n <\/i><\/span>\n <\/span>\n My product doesn't work!<\/a>\n <\/div>\n

If the product has a rechargeable battery: Fully charge the new toy using the included charging cable before use. This usually takes 2\u20133 hours. Make sure the travel lock hasn\u2019t been accidentally engaged. If the toy still doesn\u2019t work, please contact us and we\u2019ll figure it out together. <\/p>\n

If the product uses batteries: Try using different batteries. Make sure the travel lock hasn’t been accidentally engaged. If the toy still doesn’t work, please contact us and we can figure it out together. <\/p>\n<\/div>\n <\/div>\n \n \n \n <\/div>\n \n \n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQ Is shipping discreet? Shipping boxes don’t have any logos, product names or anything else that shows what’s in the box Can I return products? Intimacy products and lingerie can’t be returned due to health and hygiene reasons. This includes toys, lingerie, cosmetics, lubes etc. Can I cancel my order? If the order has not […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15852","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ | KaleidoGlow<\/title>\n<meta name=\"description\" content=\"Get answers to frequently asked questions about our products, shipping, and privacy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kaleidoglow.eu\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | KaleidoGlow\" \/>\n<meta property=\"og:description\" content=\"Get answers to frequently asked questions about our products, shipping, and privacy.\" \/>\n<meta property=\"og:url\" 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